Privacy Policy

Introduction

Welcome to https://water-damage-cleanup-pomona-ca.ecojohns.com! We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains how we handle information when you interact with our website, applications, services, and products. By using our platform, you consent to the practices described herein.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://water-damage-cleanup-pomona-ca.ecojohns.com.
Any mobile applications or software we offer.
Online services and products provided by us.
Interactions between users and our team through various communication channels.

Please note that this policy does not extend to third-party platforms, applications, or services accessed through links on our site, as they have their own privacy policies governing data collection and usage.

Processing Activities

Our Privacy Policy guides how we interact with you in the following scenarios:

Using Our Services: When you sign up as an authorized user for our applications or services, we collect and process personal data necessary for account management and service delivery.
Visiting Our Websites: Every time you access our websites, we may log general information about your interaction, such as IP addresses, browser type, and referring pages.
Communication: We communicate with users through various channels, including email newsletters, SMS/text messages, phone calls, or direct messages on our platform. By choosing to receive these communications, you agree to the data collection associated with them.

Personal Data Collection

We collect diverse types of personal information for various purposes:

Account Information: Details required to create and manage your user account, such as names, usernames, email addresses, and passwords (hashed and salted for security).
Payment Information: Data needed for processing payments, including cardholder name, card number, expiration dates, and CVV codes (encrypted during transmission and storage).
Financial and Purchase Info: Transaction history, order details, and financial records to facilitate billing and improve customer experience.
Mobile Device Identifiers: Unique device identifiers, such as IP addresses and mobile phone numbers, used for service delivery and analytics.
Location Data: Information about your geographical location when you interact with our services, helping us provide localized content and support.
Feedback and Reviews: Personal data shared in customer feedback, product reviews, or satisfaction surveys to enhance our offerings.
Social Media Information: User profiles and interaction data from social media platforms when users choose to connect their accounts for seamless access.
Product Details: Data about products you view, purchase, or interact with on our e-commerce platform, including preferences and purchase history.

We collect this information through direct user input, automated systems (like cookies and device fingerprints), and third-party data providers who assist us in maintaining accurate records.

Cookies

Cookies are small text files stored on your browser or device by websites you visit. We use cookies for several purposes:

Strictly Necessary: These ensure basic functions of our website, such as allowing users to log in and navigate through pages.
Preference Cookies: Remember user preferences, language settings, and customization choices for a personalized experience.
Analytics Cookies: Track site usage, gather analytics data, and help us understand user behavior to improve our services.

Users can manage non-essential cookies through our built-in Cookie Manager, allowing them to control tracking preferences.

Retention and Deletion

We retain personal data for as long as necessary for the purposes it was collected or as required by applicable laws:

Legal Obligations: We may store data to comply with legal requirements, resolve disputes, or enforce our terms of service.
Data Privacy: Personal information is retained only for the duration needed to fulfill the original purpose of collection, after which it is securely deleted or anonymized.

Security Measures

We implement robust security measures to safeguard your personal data:

Encryption: Employ industry-standard encryption protocols for data at rest and in transit, ensuring secure communication between users and our servers.
Secure Third-Party Processing: Engage trusted third-party service providers who adhere to strict security standards to process sensitive data on our behalf.
Access Controls: Implement role-based access controls to ensure only authorized personnel can access confidential information.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services and applications do not intentionally collect personal data from minors, and we take steps to prevent such collection. If you believe we have collected data from a child without parental consent, please contact us immediately at the details provided below.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

Access: The right to request access to and confirmation of the processing of your personal data.
Rectification: Request corrections or updates to incomplete or inaccurate personal data we hold about you.
Erasure (Right to be Forgotten): Ask us to delete or remove your personal data from our systems, subject to legal exceptions.
Restriction: Limit the use of your personal data under specific circumstances, such as challenging its accuracy or legality.
Portability: Obtain a copy of your personal data in a structured, commonly used format and transfer it to another controller.
Object: Object to certain uses of your personal data, including profiling and direct marketing.
Non-Discrimination: Assert your right to be free from discriminatory decisions based on personal data.
Appeals and Complaints: File appeals or complaints with our privacy team regarding the handling of your data.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on this page, and we encourage users to review it periodically for changes. Continuous use of our services after policy updates constitutes acceptance of the revised terms.

Contact Information

For any questions related to privacy, data security, or this policy, please contact us:

Email: [email protected]
Mail: [Insert Physical Address]

We appreciate your trust in us. This Privacy Policy was last updated on [Insert Date].